Frequently Asked Questions

This page provides helpful information regarding products and portfolio items found on JokerMartini.
Click on the sections below for more detailed information. Feel free to request a new section.

Installing Plugins

The following section describes how to install plugins downloaded from JokerMartini. The list below is sorted by the file extension of the plugin downloaded. If the extension is not listed below please contact us for more information.

3ds Max – (.mse, .ms)

To install place the contents of the downloaded zip file, into your max scripts startup directory. You can install one of the following locations.

ex. (C:\Program Files\Autodesk\3ds Max <VERSION>\scripts\startup\)
ex. (C:\Users\<USERNAME>\AppData\Local\Autodesk\3dsMax\<VERSION> – 64bit\ENU\scripts\startup)

3ds Max – (.dlu, .dlm, .dlx)

To install place the files, contained in the download zip file, into your max plugins directory. ex. (C:\Program Files\Autodesk\3ds Max #\plugins\)

Can I request tool features or fixes?

Feel free to ask us anything, we will do our best to respond and answer in a timely manner.
If a bug is reported, we will try to solve it if possible. Some bugs are out of our control.
If a feature or modification is requested we will take it into consideration for future updates. Sometimes this will depend on the benefit and complexity of the request.
Custom features can be requested and special versions of the tool can then be built for only you, that include that feature, but will include a cost.

How can I get updates to my purchases?

Log into your account here at JokerMartini you will have access to all the latest files and installers for the tools you bought. Including previous versions as well.

 

If you bought a product before we changed our website and lost your files, then you can email us and we will send them or assign them back to your account if you can provide purchase information.

How do I report a bug?

Send us an email using the Contact form and include which version of 3ds Max, the name of the tool that’s broken and details on how to reproduce the bug.

Please include in your email the following:

  • Copy of the error message and also what is written in the Maxscript listener (the pink box at the bottom left of 3dsmax).
  • If applicable, include a copy of the 3dsmax scene file that introduced the problem
If we can’t find a solution or reproduce the bug, we can schedule a remote desktop session where we walk through the bug directly on your machine to see what’s wrong.

Can I request custom tools for myself or for a company?

Yes, we develop tools for companies and individuals all over the world.

We’ve most likely already written a tool that solves problems you may be encountering. Otherwise we are more than capable of developing new innovative solutions for your needs. We have developed a variety of tools from overall pipeline infrastructures, to modeling, rigging, animation, asset management, rendering, simulation, fx, splines, compositing and much more. We have experience in developing plugins for 3ds Max, Maya, Nuke, Houdini, Fusion, Standalone software, VRay, Corona and many other applications.

Feel free to ask anything, send us an email where you can detail your needs and specifications

Drag-n-drop mzp install for 3ds Max is not working

If you are experiencing problems and notice the tool is not installing when you drag-n-drop the mzp files into 3ds Max, here is an alternate way to install those plugins.

  1. Unzip the purchased file downloaded from JokerMartini.com. This file will have a file extension of .zip 
  2. Once this file is unzipped, it will contain another file which has the file extension of .mzp. For those unfamiliar with this file format, a mzp file is the same as a zip file. Once the mzp file is located, simply unzip the file.
  3. Once the mzp is unzipped, you should see a few files. Take all the files which and place them into your 3ds Max > Scripts > Startup folder. Then restart 3ds max and you should be good to go 🙂

Optionally:

If you want, you can change the file extension from .mzp to .zip without causing any issues. It may make it easier for you to unzip the file. However in most cases you should not have to do this.